Strata Executive Travel Returns and Cancellation Policy

At Strata Executive Travel, we aim to provide a reliable and professional chauffeur service. We understand that plans can change, so this policy explains how cancellations and refunds are handled for bookings made through our website.

Cancellations by the Customer

  • More than 24 hours before the booking:
    Full refund will be issued to your original payment method.

  • Within 24 hours of the booking start time:
    50% of the booking fee will be charged.

  • Within 6 hours of the booking start time or no-show:
    100% of the booking fee will be charged (no refund).

Cancellations by Strata Executive Travel

In the rare event we need to cancel a booking (e.g., vehicle breakdown, driver illness, severe weather), you will be offered:

  • A full refund, or

  • The option to reschedule at no extra cost.

Modifications to Bookings

  • You may request to change your booking (time, date, or route) up to 24 hours before the scheduled start, subject to vehicle and driver availability.

  • Modifications within 24 hours may be treated as cancellations and re-bookings.

Refund Processing

  • Approved refunds will be processed within 5–10 working days back to your original payment method.

  • Any transaction or processing fees charged by payment providers are non-refundable.

Contact for Cancellations & Refunds

To cancel or amend your booking, please contact us as soon as possible:

Special Circumstances

  • If your flight or train is delayed, please inform us immediately. We will make every effort to adjust your booking. Extra waiting time may be charged.

  • Force majeure events (severe weather, accidents, strikes, etc.) are outside of our control and may affect bookings.

Non-Refundable Items

  • Any third-party costs already incurred on your behalf (e.g., parking permits, tolls) are non-refundable.

Note: By confirming your booking with Strata Executive Travel, you agree to this Returns & Cancellation Policy.

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